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SOS offers Abacus Maintenance Services

We don't sleep, so you can. Supporting Your Equipment Any Time of Day and Night

When something goes wrong with your IT equipment, you need to know that your maintenance provider will fix the problem, no matter what time it is. Abacus' 24/7 maintenance plan allows you to rest easy, knowing what ever it is, we've got you covered.

Environments

Servers: 

Storage:

Networking:

Backup Solutions:

Fiber Switches & Directors:

IBM iSeries 

IBM Storage

Cisco

STK

Cisco

IBM pSeries 

EMC

Nortel

Qualstar

IBM

IBM xSeries 

HP

Aruba

Overland

Brocade

IBM zSeries 

Hitachi

 

Quantum

McData

HP 9000 

Sun

 

ADIC

 

HP Proliant 

NetApp

 

 

 

Dell 

EqualLogic

 

 

 

Sun 


 
 

The Abacus Advantage

  • Cost-effective, customized support of your equipment
  • Proven service-call process and diagnostic capabilities with 800 number
  • On-site support at all your sites exceeding required service response levels
  • Simplified billing
  • Customized reporting-daily, weekly, monthly through Microsoft Navision Application
  • Guaranteed service conclusion within reasonable time frame or we will contract with the manufacturer to assist in problem resolution
  • Ad hoc assistance with system installations, upgrades and moves
  • Scheduled preventative maintenance to avert future problems

Solution Overview

Our in house support and staff separates us from the competition. Our certified engineers have the expertise and willingness to help our clients achieve all of your maintenance goals. Our wholesale business arm has provided our in-house support team a hands-on learning environment, where they are constantly working on both new and used equipment of all makes and models.

Our support team is available 24/7 to support and maintain your hardware:

Certified In-House Engineering Team

24/7 Phone & E-Mail Availability

On-Site Parts (Available for Most Products)

Abacus Monitoring Software (Available for Most Products)

Service Quality Guarantee

 

 

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